Find answers to the most common questions about shopping at Rangpur Store. Can't find what you're looking for? Contact us at [email protected].
🛒 Ordering
Q: How do I place an order on Rangpur Store?
A: Simply browse our website, add your desired products to the cart, proceed to checkout, fill in your delivery details and complete your payment. You'll receive a confirmation SMS or email shortly after.
Q: Can I order by phone or WhatsApp?
A: Yes! You can also place orders directly via WhatsApp or phone call. Contact us at +880 [Your Number].
Q: Can I change or cancel my order after placing it?
A: You can change or cancel your order within 2 hours of placing it. Please contact us immediately via phone or email. Once the order is dispatched, it cannot be cancelled.
💳 Payment
Q: What payment methods do you accept?
A: We accept bKash, Nagad, bank transfer, and Cash on Delivery (COD) for eligible areas.
Q: Is online payment safe on Rangpur Store?
A: Absolutely. All online payments are processed through secure, encrypted payment gateways. We never store your card or payment details.
Q: Do I have to pay in advance?
A: For bKash, Nagad, and bank transfer — yes, payment is required upfront. For Cash on Delivery orders, you pay upon receiving your order.
🚚 Delivery
Q: Do you deliver across Bangladesh?
A: Yes, we deliver nationwide across Bangladesh. Delivery charges and timelines may vary by location.
Q: How long does delivery take?
A: Standard delivery takes 2–5 business days depending on your location. Rangpur and nearby areas may receive orders sooner.
Q: How can I track my order?
A: Once your order is dispatched, we will send you a tracking number via SMS or email. You can use this to track your delivery.
Q: Is there a minimum order amount for free delivery?
A: Free delivery conditions are mentioned at checkout and may vary by promotion. Check our current offers on the homepage.
🥭 Products
Q: Are your fruits and food products 100% natural?
A: Yes. Our fruits, honey, and homemade achar products are sourced directly from local farmers and are 100% natural with no artificial preservatives or additives.
Q: Are the Harivanga and Himsagar mangoes available all year?
A: No. These are seasonal fruits available during the mango season (May–July). You can pre-order during peak season for priority delivery.
Q: Is your honey pure and unprocessed?
A: Yes. All our honey products — including Sundarban, Mustard, and Mixed Flower honey — are raw, unprocessed, and sourced directly from trusted beekeepers.
🔄 Returns
Q: What is your return policy?
A: We have a hassle-free return policy. Please visit our Return & Exchange Policy page for full details.
Q: Can I return perishable items like fruits or honey?
A: Perishable items cannot be returned unless they arrive damaged, defective, or incorrect. Please contact us within 24 hours of receiving such items with photos.
