At Rangpur Store, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Return & Exchange Policy carefully before making a request.
1. Eligible Items for Return or Exchange
You may request a return or exchange if:
✅ The product arrived damaged or defective
✅ You received the wrong product
✅ The product is significantly different from what was described
2. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Perishable goods (fresh fruits, vegetables, honey, homemade achar, snacks) — unless damaged or incorrect upon arrival
❌ Products that have been opened, used, or tampered with
❌ Items returned after 3 days of delivery
3. Time Limit for Return Requests
- Non-perishable products: Within 3 days of delivery
- Perishable/food products: Within 24 hours of delivery (with photo proof)
4. How to Request a Return or Exchange
Step 1: Contact us at [email protected] or WhatsApp within the eligible time period.
Step 2: Provide your Order ID, photos of the product and a brief description of the issue.
Step 3: Our team will review your request within 24–48 hours.
Step 4: If approved, we will arrange a pickup or ask you to send the item back.
Step 5: Replacement or refund will be processed within 3–7 business days.
5. Refund Policy
- Refunds are issued via the original payment method (bKash, Nagad, bank transfer).
- Cash on Delivery refunds will be processed via bKash or Nagad.
- Refund processing time: 3–7 business days after approval.
- Delivery charges are non-refundable unless the return is due to our error.
6. Exchange Policy
- Exchanges are available for non-perishable items only.
- The replacement product will be dispatched after we receive and inspect the returned item.
- If the exchanged item is of higher value, the customer must pay the difference.
7. Damaged or Defective Products
If your product arrives damaged:
- Take clear photos immediately upon opening the package.
